This privacy policy gives you an overview of how Les Ateliers Crépus processes your data. It applies to all websites and apps, and to the other services offered by Les Ateliers Crépus.
If you have any questions about this privacy policy or about data protection at Les Ateliers Crépus, you can contact our data protection team at contact@lesatelierscrepus.com. Please also email our data protection team if you wish to exercise your right of access, your right to erasure of your data or any other data protection right under Articles 15 to 22 of the GDPR, including withdrawing your consent to marketing, unsubscribing from the newsletter, etc.
Which services and offers does this privacy policy apply to?
Les Ateliers Crépus processes your data in the same way for most of our offers. This privacy policy therefore applies to all the services we offer our customers in Europe, whether on a website, in an app, in shops, by telephone, at events, on social media or through other channels. For ease of reading, we use the general term “services” for this “standard case”.
However, for certain services we exceptionally process your data in a different way or for specific purposes. This may be due to the type of service or to the requirements of a particular country. When we refer to these cases (“special cases”), we use the terms “service-specific” or “country-specific”.
What will you learn from this privacy policy?
- What data does Les Ateliers Crépus store?
- What do we do with this data and why do we need it?
- What are your data protection rights and what choices do you have?
- What technologies and data do we use to personalise and coordinate our services and content, for safe, simple, seamless and personal shopping?
- What technologies and data do we use for advertising, including tracking technologies?
1. What data does Les Ateliers Crépus process?
Les Ateliers Crépus offers you various services that you can use in different ways. Depending on whether you contact us online, by telephone, in person or in any other way, and on the services you use, various data from different sources are communicated. Much of the data we process is data you provide when you use our services or contact us, for example when you register and give your name, email address or postal address. We also receive technical data about your device and access data that we collect automatically when you interact with our services. This may include, for example, information about the device you are using. We collect other data through our data analyses (for example as part of market research and customer reviews). Where applicable, we also receive data about you from third parties, for example credit reference agencies and payment service providers.
2. For what purposes does Les Ateliers Crépus use my data?
Les Ateliers Crépus processes your data in compliance with all applicable data protection laws. In doing so, we of course respect the principles of data protection law applicable to the processing of personal data. We therefore process your data, in principle, only for the purposes set out in this privacy policy or stated when your data are collected. These are primarily processing purchases and providing, personalising, developing and securing our services. In addition, within the limits of the strict rules of French and European data protection law, we also use your data for other purposes, such as product development, scientific research (in particular in the fields of machine learning, artificial intelligence and deep learning) and market research, to optimise business processes, to tailor our services to needs, and for personalised advertising.
3. Personalised services
Developing and providing personalised features and services is essential to us. Regardless of place, time and device, we offer you a personal shopping experience and an offer perfectly suited to your interests. Processing your data to personalise our services is therefore an integral part of the services offered by Les Ateliers Crépus.
4. Information about our social media community
Les Ateliers Crépus maintains profile pages on the social networks Facebook and Instagram. We regularly publish and share content, offers and product recommendations for our followers. The social network operators record your usage behaviour by means of cookies and similar technologies each time you interact with our Facebook or Instagram pages. The administrators of our pages have access to general statistical data on the interests and demographic characteristics of the users visiting a page (for example age, gender, region, etc.). When you use social networks, it is primarily the operators who determine the type, scope and purpose of the processing of the data collected there.
5. Newsletter
We offer you several newsletter services, including
- Inspiring content such as updates on brands, trends, offers, sales and categories;
- Reminders, for example when an item on your wish list is reduced, if items have been left in your bag or if you have requested a size reminder;
- Surveys, for example to find out whether you liked the items you purchased;
- Personalised recommendations of items we think you might like based on your previous orders and browsing behaviour;
- Updates from influencers or trends you can follow on our website.
6. Personal product suggestions by email and push notification
In connection with our services, we present information and offers from Les Ateliers Crépus based on your interests. You may receive from us a limited number of personal product recommendations, surveys and product review requests, whether or not you have subscribed to a newsletter. In accordance with the legal provisions, we preferably use the data from your previous orders to select personal product recommendations.
7. Gift vouchers
We use the data provided when ordering Les Ateliers Crépus gift vouchers to check and process the order and to send and validate the voucher. This also includes recording and processing data on the use of the voucher, in particular to prevent fraud.
8. How does Les Ateliers Crépus use my data for advertising purposes?
We and our advertising partners use your data to show you personalised advertising within Les Ateliers Crépus services and on the websites and apps of other operators. For this purpose, we and our advertising partners use standard internet technologies. This allows us to show you targeted advertising and to present advertising and offers that genuinely interest you. It helps us to better meet our users’ needs through personalisation and the discovery of new products, and to keep you interested in our services over the long term through a more personalised shopping experience.
9. Who is my data passed on to?
Les Ateliers Crépus passes on your data only if French or European data protection law permits it. We work very closely with certain service providers, for example in customer service (e.g. telephone support providers), with technical service providers (e.g. data centre operators) or with logistics companies (e.g. postal operators such as DHL). In principle, these service providers may process your data on our behalf only under certain conditions. Where they act as our processors, service providers have access to your data only to the extent and for the period necessary to provide the service concerned. If you make purchases from a Les Ateliers Crépus partner, we pass on some of your purchase data to that Les Ateliers Crépus partner (e.g. your name and delivery address) so that the partner can deliver the goods to you.
10. What are my data protection rights?
Under the law and subject to the conditions it sets out, you have the following data protection rights: right of access (Article 15 GDPR), right to erasure (Article 17 GDPR), right to rectification (Article 16 GDPR), right to restriction of processing (Article 18 GDPR), right to data portability (Article 20 GDPR), right to lodge a complaint with a data protection supervisory authority (Article 77 GDPR), right to withdraw consent (Article 7(3) GDPR) and right to object to certain processing (Article 21 GDPR). If you wish to exercise your data protection rights, you can contact our data protection team at any time at contact@lesatelierscrepus.com.
11. When is my data deleted?
Your personal data are stored for as long as necessary for the purposes of this privacy policy, in particular to fulfil our contractual and legal obligations. Where applicable, we also store your personal data for other purposes if and for as long as the law allows us to store them for specific purposes, including the defence of legal claims.
12. How does Les Ateliers Crépus protect my data?
We transmit your personal data in encrypted form. This applies to your order and to your customer login. For this purpose we use the SSL (Secure Socket Layer) encryption system. In addition, we protect our websites and other systems with technical and organisational measures against loss, destruction, access, modification or disclosure of your data by unauthorised persons.
13. Changes to this privacy policy
As our websites develop and as we implement new technologies to improve our service to you, it may become necessary to amend this privacy policy. We therefore recommend that you reread this privacy policy from time to time.
14. Contacts
You can contact our data protection team at any time at contact@lesatelierscrepus.com with any general questions about data protection and the exercise of your rights.
15. Service-specific information
Our data processing may differ from one service to another. Here you can find out about service-specific differences.
16. Country-specific information
Our data processing may differ from one country to another. Here you can find out about country-specific differences.
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